Performacentric Banking
Improve Profitability
Improve Profitability
Performacentric works with credit unions and community banks to improve profitability by introducing AI-driven automation that optimizes every layer of the banking value chain - from customer acquisition and service, superior risk management, and operational efficiency.
AI Readiness & Customer Intelligence
• Customer 360 AI-Agent consolidates data from CRM, core systems, and digital channels to create real-time customer profiles.
• Empower sales and service personnel with cross-sell and up-sell recommendations for credit cards, loans, investment products based on life stage, behavior, and financial health.
Predictive Sales & Marketing
• Analyze branch, call center, and online interactions to predict churn and proactively retain high-value customers with personalized marketing outreach campaigns.
• Improve conversion rates by targeting the most profitable segments with the right product and offers.
Profitability & Portfolio Optimization
• Analyze contribution margins by product line (e.g., mortgages, checking accounts).
• Identify underperforming segments and automatically recommend pricing, fee structure, or divestiture strategies.
Proactive and Anticipatory Service
• Detect behavioral or transactional patterns that signal future needs, such as upcoming loan renewals, unusual charges, or lifecycle events.
• Your AI-agent prompts timely outreach, human, or automated with the right guidance to offer.
Seamless Omnichannel Experience
• Omnichannel Case Management ensures every customer receives the same high-quality service whether interacting via mobile app, branch, or call center.
• AI interactions and cases are visible to every channel in real-time, eliminating the frustration of repeating information.
Faster, Smarter Problem Resolution
• AI Service Process Automation escalates complex handling loan approvals, and service requests using natural language understanding (NLU) and RPA automation.
Improve Customer Satisfaction
In banking, customer experience is a key competitive advantage. Performacentric helps credit unions and community banks deliver personalized, proactive service at every touchpoint by using AI to anticipate needs, resolve issues faster, and create seamless experiences across all channels.
